KW-HMB Trains General Hospital Ilorin personnel on providing superior care

To guarantee superior service delivery and quality, the Kwara State Hospitals Management Board (KW-HMB) trained General Hospital Ilorin employees.
The Kwara State Hospitals Management Board’s SERVICOM UNIT was in charge of organizing the training that was held on May 12.

According to a press release from the Board’s Press Unit, the training was conducted to enhance patient care, ensure better public relations, raise service delivery standards, and guarantee that patients and their families have a positive experience at General Hospital Ilorin throughout the course of their care.

As part of initiatives to enhance the state’s health sector, it was also stated that both health professionals and non-health personnel at state hospitals would receive training.
Security workers, hosts, and cleaners were among the staff types that received training at the Ilorin General Hospital.


In accordance with the statement, “They were trained on quality assurance, patient relations, patient care, attitudinal change such as inappropriate and abusive use of words towards patients or their relatives, negligence of duty, acting as third party with the aim of seeking financial reward from patients/their relatives, and appropriate dressing with means of identification.

KW-HMB

The “Kwara State Hospitals Management Board” has stated that it “will continue to train all healthcare and non-healthcare workers in all the hospitals under its jurisdiction across the state in patient and public relation skills until there is a sustainable improvement in our staff’s attitude toward patients and the general public.”

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